![]() ![]() ![]() Some paid or free live chat software options combine all of these features. Website chat can be handled by artificial intelligence, an outsourced worker, or someone from your internal team. Website chat is an application embedded into your website that lets customers and site visitors chat with someone from your business. A business that wants to provide support to existing customers will often need a different online chat application from one that wants to draw in new business.ĭue to this factor, it’s important to take the time to really look at the options instead of just going with whoever promises to get you running with “online chat now.” This will ensure that you won’t have to change your website software just months after you installed it. Instead, it’s the one that best meets the company’s own requirements. Intercom is one of these providers.īecause the needs and goals of each business are different, the best live chat software for websites is not just one offering. Other implementations are targeted to meet live chat support needs. Their offerings are aimed mostly at B2B companies, though certain B2C organizations may find them useful, as well. They offer many options for targeting, keeping track of interactions, and more. Terminus and Drift are two examples of this type of live chat service provider. Some live chat software for website use is set up to support lead generation activities and account-based marketing. This makes it worthwhile for site operators to look closely at live chat service providers before choosing one. However, the back end capabilities can be quite different from each other. To the site visitor, each online chat application seems pretty much the same. This is a much more intrusive presentation, but can be useful on sites where prospects are likely to want to chat. Another implementation that is becoming popular has the chat window pop up from the bottom of its own. Typically, this window starts out as an icon at one of the lower corners of the screen, and expands when the icon is clicked. Website chat allows site visitors to chat with company representatives just by activating the chat window available on the site.
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